HOW IT WORKS
A renovation process designed around your peace of mind.
From the first phone call to the final walkthrough, you'll always know what's happening and what comes next.
The Conversation
The first step is simple: a call or a message. We don't send a salesperson. You'll hear from Matt or Kandi directly. We'll ask about your project, your timeline, and your budget — and we'll be honest with you about what's realistic. If we're not the right fit, we'll tell you that too.
WHAT TO EXPECT
You'll hear back within one business day. Your first consultation is always free.
Design & Proposal
After we've visited your home and heard what you're imagining, we put together a written proposal. Not a ballpark. A real document with scope, timeline, and cost — line by line. We walk you through it together and answer every question. When you sign, you know exactly what you're getting.
WHAT TO EXPECT
No vague estimates. No hidden line items. What you see is what you pay.
The Build
This is where most contractor relationships break down — communication goes quiet and the homeowner feels abandoned. McKenzie operates differently. We give you regular progress updates and a direct phone line to the person managing your project. Surprises happen in construction. How your contractor handles them is the difference.
WHAT TO EXPECT
You'll never wonder what's happening on your project. We proactively communicate — you shouldn't have to chase us.
Handover
When the work is done, we do a full walkthrough together. We don't consider a project complete until you've signed off on every detail. We handle punch list items immediately — not someday. And we leave your home cleaner than we found it.
WHAT TO EXPECT
Our relationship doesn't end at handover. We stand behind our work.